The HardTalk Handbook

The HardTalk Handbook is an interactive guide to mastering the science and art of difficult conversations we keep avoiding. Using extensive research and neuroscience techniques, it explores the reasons behind the way we behave when communicating and how to combat those behaviours that hold us back. It demonstrates how to resolve conflict and affect change, even in the most diverse organisations, no matter your culture, background or experience. Discover why we’d rather ‘put up’ instead of ‘turn up’ and how our natural instinct to ‘speak louder’ is far less important than ‘listening hard’. Whether you need to tell a colleague they smell, that your boss’s approach is ineffective or any other type of HardTalk you have experienced, this Handbook will show you the skills you need to succeed at the conversations that make all the difference.

Managing the Matrix

Debra and Johann work in an environment with multiple and complex reporting lines – in other words, a matrix. There’s room to “slip between the cracks” – if a person wants to take advantage of confusion over who is managing performance; or if they can’t make the necessary transition to self-management. Communication can be difficult even when there is an apparently shared language. 
Read how Johann and Debra work together to identify the skills needed to succeed in a matrix, and how using Emotional Intelligence (EI) can develop specific behaviours you can incorporate in your daily job.  The result will help reduce stress and increase your chances of success. 
Dawn Metcalfe, Managing Director of PDSi, based in Dubai, uses her experience as a coach and trainer to give us a behind the curtain look at how mentoring can help an individual develop the skills they need to survive and thrive in today’s complex work environments. 

YouMap: Find Yourself. Blaze Your Path. Show the World!

The first all-in-one book of its kind, YouMap Find Yourself. Blaze Your Path. Show the World! provides you with a real-world tested step-by-step process to achieve career clarity and execute a winning job search. 
 
Kristin Sherry’s proven career coaching process is placed in your hands along with the expertise of career services professionals Patricia Edwards, Kerri Twigg, Kamara Toffolo, Lisa Jones, and Donna Serdula, author of LinkedIn Profile Optimization for Dummies. 
 
Discover the four pillars of career satisfaction, determine your next best career move, and confidently explain your value in your networking conversations, cover letters, resume, LinkedIn profile, and job interviews!