Books & Media

The HardTalk Handbook

The HardTalk Handbook is an interactive guide to mastering the science and art of difficult conversations we keep avoiding. Using extensive research and neuroscience techniques, it explores the reasons behind the way we behave when communicating and how to combat those behaviours that hold us back. It demonstrates how to resolve conflict and affect change, even in the most diverse organisations, no matter your culture, background or experience. Discover why we’d rather ‘put up’ instead of ‘turn up’ and how our natural instinct to ‘speak louder’ is far less important than ‘listening hard’. Whether you need to tell a colleague they smell, that your boss’s approach is ineffective or any other type of HardTalk you have experienced, this Handbook will show you the skills you need to succeed at the conversations that make all the difference.

Managing the Matrix

Debra and Johann work in an environment with multiple and complex reporting lines – in other words, a matrix. There’s room to “slip between the cracks” – if a person wants to take advantage of confusion over who is managing performance; or if they can’t make the necessary transition to self-management. Communication can be difficult even when there is an apparently shared language.

Read how Johann and Debra work together to identify the skills needed to succeed in a matrix, and how using Emotional Intelligence (EI) can develop specific behaviours you can incorporate in your daily job. The result will help reduce stress and increase your chances of success.
Dawn Metcalfe, Managing Director of PDSi, based in Dubai, uses her experience as a coach and trainer to give us a behind the curtain look at how mentoring can help an individual develop the skills they need to survive and thrive in today’s complex work environments.

YouMap: Find Yourself. Blaze Your Path. Show the World!

The first all-in-one book of its kind, YouMap Find Yourself. Blaze Your Path. Show the World! provides you with a real-world tested step-by-step process to achieve career clarity and execute a winning job search.

Kristin Sherry’s proven career coaching process is placed in your hands along with the expertise of career services professionals Patricia Edwards, Kerri Twigg, Kamara Toffolo, Lisa Jones, and Donna Serdula, author of LinkedIn Profile Optimization for Dummies.

Discover the four pillars of career satisfaction, determine your next best career move, and confidently explain your value in your networking conversations, cover letters, resume, LinkedIn profile, and job interviews!

Media Coverage

How To Create A Culture Of Complex Innovation

But what is innovation? Stop thinking about it as a buzzword and instead think about the opportunities it presents to your business.

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7 Ways You Can Shape A No Fear Culture

Shaping a culture is possible, if hard work. And, because culture is “the way we do things around here”, every person in a group shapes the culture of the group to some extent.

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Are children leaving school today better or worse prepared for the world of work than their parents?

We’re joined by a string of experts on the interns debate, including executive coach and author Dawn Metcalfe.

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PDSi launches Workplace Readiness Programme to bridge the gap between teenagers and the world of work

The programme helps Dubai teenagers aged 15-18 build vital skills and gain hands-on work experience.

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Get Better At Difficult Conversations By Aligning Your Behavior With What You Want

The problem is that, in a HardTalk scenario, we often behave in a way almost guaranteed to achieve any purpose, other than the one we want.

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Conquer the hard talk that is holding you back with the launch of The HardTalk Handbook

Dubai-based trainer, speaker and coach Dawn Metcalfe today launches her second book, The HardTalk™ Handbook, pegged as the definitive guide to having the difficult conversations that make a difference.

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How culture can help your company get ahead during M&A

Here’s the secret: we know what the problem is. And it’s not even that much of a secret. It’s culture.

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How to let someone go in the right way

It’s always hard to give somebody the bad news that they’re losing their job, but you can make it easier.

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5 ways to build courage and competence for difficult conversations

Some people think I’m courageous. I’ve lived and worked all over the world and regularly speak in front of hundreds of people, so I must be, right? Well, no.

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